Pure Heart Jewelry

We want you to love your purchase, but if it’s not quite right, no worries. We offer a 60-day window for returns or exchanges on items that are unused and in their original, resalable condition.

Return Shipping Costs

If you received the wrong item or your product is damaged or defective, we will cover the return shipping cost.
For all other returns, the shipping cost is the customer’s responsibility. You can choose to prepay the return label or have the cost deducted from your refund (typically a minimum of $25).

Return Time

Refunds are processed within 7 business days after we receive and inspect your return in its original condition. Refunds will be returned to your original payment method and may take an additional 2–5 business days to appear, depending on your bank.

Exceptions

Because they're made just for you, customized or engraved items can’t be returned, exchanged, or refunded.

Our warranty provides peace of mind for your purchase, ensuring that we've got your back for 2 years from the date of purchase. If any damage occurs to the material or workmanship of your jewelry, just reach out to us and we'll work together to find a resolution. We're committed to producing responsibly sourced, handcrafted pieces that are made to last, and we're confident in the quality of our products.

Please note that our warranty does not cover lost items, normal wear and tear such as scratches or bent rings, improper use or storage of the product, and any modifications made by a third party outside of Pascal.